Please note that estimated delivery times are based upon the time and date your order leaves our Sydney warehouse.
Your order will be shipped via Australia Post eParcel or a suitable alternative. We strive to process your order within 24 hours of it being received. In metropolitan areas this will mean delivery within 2-4 business days. In regional areas, delivery will usually take 4-10 business days however; can sometimes be longer in remote areas. Over holiday periods and during sales promotions however this may not always be possible. If your order is delayed for any reason, we endeavor to contact you and advise you of shipping times.
We ship to Australian post office boxes and to both private and business street addresses. Please ensure you enter your address details carefully when placing your order though as we cannot accept responsibility for extra shipping costs incurred as a result of insufficient or incorrect address information. If your parcel is returned to us because your order did not contain sufficient or complete information, one of our Customer Care Team members will contact you either by telephone or by email – whichever method you elected when you placed your order with us - however you will incur an additional postage and handling fee of $10 regardless of the value of your order. If there is no-one to accept delivery at the street address nominated in your order, the postman will take your parcel to your nearest Australia Post Office, leaving a card at your nominated street address advising you when and where the parcel may be collected at your convenience. There is no additional charge for this service.
If you need to check on your order, you can email our customer service staff.